[1]
Pondaag, J.J., Kindangen, P. , Tawas, H.N. and Sumarauw, J.S.B. 2021. IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT: THE EFFECT ON PATIENT SAFETY CULTURE, SERVICE QUALITY, AND ITS IMPACT ON PATIENT SATISFACTION AND PRIVATE HOSPITAL PERFORMANCE IN MANADO CITY. Archives of Business Research. 9, 7 (Jul. 2021), 44–58. DOI:https://doi.org/10.14738/abr.97.9847.