MATEI, D. L. Tools From The "Hat" of an Operational Manager, with an Applied: Case Study. Archives of Business Research, [S. l.], v. 12, n. 3, p. 145–161, 2024. DOI: 10.14738/abr.123.16676. Disponível em: http://116.203.177.230/index.php/ABR/article/view/16676. Acesso em: 22 nov. 2024.