ASEH, K.; KENNY, K. USING A GAPS MODEL IN EXPLAINING THE DARK SIDE OF CUSTOMER RELATIONSHIP MANAGEMENT ON LUXURY HOTEL. Archives of Business Research, [S. l.], v. 8, n. 7, p. 25–31, 2020. DOI: 10.14738/abr.87.8548. Disponível em: http://116.203.177.230/index.php/ABR/article/view/8548. Acesso em: 22 nov. 2024.