Pondaag, Jessy Jousina, Paulus Kindangen, Hendra N. Tawas, and Jacky Sigfried Beatrix Sumarauw. “IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT: THE EFFECT ON PATIENT SAFETY CULTURE, SERVICE QUALITY, AND ITS IMPACT ON PATIENT SATISFACTION AND PRIVATE HOSPITAL PERFORMANCE IN MANADO CITY”. Archives of Business Research 9, no. 7 (July 22, 2021): 44–58. Accessed November 22, 2024. http://116.203.177.230/index.php/ABR/article/view/9847.