A Critical Analysis on the Impact of IT to the Overall Performance of Executive Secretaries in the Public Sector of Oman
DOI:
https://doi.org/10.14738/assrj.87.10624Keywords:
Executive Secretaries in Oman, Executive Secretary, IT impact on Executive Secretary, Executive Secretary’s PerformanceAbstract
Information technology provides effectiveness of functioning and better productivity in the operations of an organization and public sector is not an exception. In the public sector of Oman, the use of information technology has made a specific role that has added to the quality and quantity of performance that has enriched the productivity of the public sector of Oman. The study here evaluates the impact of IT to the overall performance of executive secretaries in the public sector of Oman. There are different stages that are adopted by the researcher in order to attain the objectives. The study adopts data collection from 100 executive secretaries that are chosen from five of the public sectors to provide opinion regarding the topic of study. The research has presented a detailed literature review of the topic that clarifies the subject on which the topic is based and a critical evaluation of the gathered literature is also provided through the study. The study here adopts a descriptive research that is conducted through survey which is done through the prepared questionnaire distributed to the selected respondents. The opinion is presented through data analysis and the results are presented through the structure of chart and tables for easy identification of the opinion, views and suggestions from the participants that have added to the attainment of the objective. The main findings of this study suggest that the executive secretaries ought to be trained in IT skills and motivated to improve their innovation and their work performance. Besides the online IT training, this study recommended the improvement of the automation in the daily tasks of the executive secretaries in Oman.
References
References
Abraham, E., (2012), Information technology, an enabler in corporate governance- Corporate Governance,The international journal of business in society[online], 12(3), 130.
Available from http://www.emeraldinsight.com/doi/abs/10.1108/14720701211234555
June 2017]
Ahmed, S., (2015),Information technology in Oman, Oman: Oman Observer
Alegre, J., (2012), Information technology competency, knowledge processes and firm performance, Industrial Management & Data Systems [online], 112(4), 157 Available from http://www.emeraldinsight.com/doi/abs/1345/001211233556 [7 June 2017]
Alexa, D.B., (2015), Ethical aspects of information technology: issues for senior executives, Oklahoma: Gretchen Cagle Publications.
Alvarado, D.S., (2011), Management Strategies for Information Technology, New Jersey: Behrman House.
Andres, V.W., (2014), The Executive's Guide to Information Technology, Iowa: Brooklyn Publishers.
Ashmore, G.M., (2011), Putting Information Technology to Work, Journal of Business Strategy[online], 9(5), 87 Available from http://www.emeraldinsight.com/doi/abs/1345/001211210988 [9 June 2017]
Atinmo, M.I., (2010), The influence of information technology access on agricultural research in Nigeria, Internet Research[online], 20(1)178 Available from http://www.emeraldinsight.com/doi/abs/1345/001211210607 [7 June 2017]
Attaran, M., (2013), Information technology and business‐process redesign, Business Process Management Journal[online], 19(4), 109. Available from http://www.emeraldinsight.com/doi/full/10.1108/CG-06-2013-0078 [11 June 2017]
Beard, H.G., (2011), Information Technology Evaluation, London: Quarto Publishing.
Beck, R., (2014), Information Technology in the Clinical Laboratory Sciences, Laboratory Medicine[online], 21 (1), 100Available from http://ezproxysrv.squ.edu.om:2350/doi/pdfplus/10.1108/09526861011010659 [7 June 2017]
Beckett, R.R., (2014), The Ethics of Information Technology, 2ndedn. New Hampshire: Bunker Hill Publishing.
Beheshti, H, M., (2014), The impact of IT on SMEs in the United States, Information Management & Computer Security[online], 12(4), 356 Available from http://ezproxysrv.squ.edu.om:2350/doi/full/10.1108/09526860410563195 [2 June 2017]
Berry, A., (2011), Introduction to Information Technology, New York: Gregory R Miller & Co.
Boughey, J., (2012), Information needs and information technology in management, Property Management [online], 21(4), 129 Available from
http://www.emeraldinsight.com2350/doi/pdfplus/10.1108/IJHCQA-11-2015-0136 [14 June 2017]
Boyer, M., (2010), The impact of IT on the growth and development of insular firms, Journal of Systems and Information Technology[online], 12(4), 256 Available from http://ezproxysrv.squ.edu.om:2350/doi/pdfplus/10.1108/09526860510619417 [5 June 2017]
Brakel, P.A., (2011), Teaching information technology: a challenging task, The Electronic Library[online], 9(3), 162 Available from http://www.emeraldinsight.com 2350/doi/pdfplus/10.1108/EUM0000000002035 [16 June 2017]
Brakel, V., (2011), Management of information technology in academic information services, Aslib Proceedings [online], 53(6), 236 Available from
http://www.emeraldinsight.com2350/doi/pdfplus/10.1108/IJHCQA-10-2013-0119 [21June 2017]
Brooke, C., (2014), Information Technology and the Quality Gap, Employee Relations[online], 25(4), 140 Available from
http://www.emeraldinsight.com2350/doi/pdfplus/10.1108/IJHCQA-01-2015-0016 [June 2017]
Brown, C.V., (2013), Re‐assessing the Enabling Role of Information Technology in KM, Journal of Knowledge Management[online], 10(2), 166 Available from http://ezproxysrv.squ.edu.om:2350/doi/pdfplus/10.1108/09526869810199638 [15 June 2017]
Byrd, T.A., (2012), Toward creating competitive advantage with logistics information technology, International Journal of Physical Distribution & Logistics Management [online], 42(1), 126 Available from http://ezproxysrv.squ.edu.om:2350/doi/pdfplus/10.1108/02637479310048132 [22 June 2017]
Carroll, N., (2016), So that’s what the impact of IT innovation looks like? Examining the socio-technical dynamics of public service innovation, Journal of Enterprise Information Management[online], 29(5), 324 Available from
http://www.emeraldinsight.com2350/doi/pdfplus/10.1108/eb055595 [19 June 2017]
Chang, D.Y., (2013), Achieving a Coordination Framework of Strategy and Information Technology, Advances in Hospitality and Leisure [online], 17(1), 138 Available from http://ezproxysrv.squ.edu.om:2350/doi/pdfplus/10.1108/EUM0000000002140 [10 June 2017]
Chapman, P., (2012), Information Technology is Good for You – Isn’t It?,Management Decision[online], 29(2), 198 Available from http://ezproxysrv.squ.edu.om:2350/doi/pdfplus/10.1108/EUM0000000007056 [13 June 2017]
Chase, A.R., (2013), Strategic Information Technology, Pennsylvania: Whitaker House Publishing.
Chloe, W., (2015), The Physics of Information Technology, London: Royal Collection Publications.
Choi, K., (2015), Nanofabrications for Information Technology, Management Information Journal[online], 22(1), 200 Available from
http://www.emeraldinsight.com2350/doi/pdfplus/10.1108/13552519910257032 [27 June 2017]
Cole, S.T., (2013), European Information Technology Policy, Aslib Proceedings [online], 43(2), 90 Available from
http://www.emeraldinsight.com2350/doi/pdfplus/10.1108/02635570410530702 [22 June 2017]
Daniella, R.W., (2012), Measuring the Value of Information Technology, Delaware: Bay Oak Publishers.
Davarpanah, M.R., (2011), Level of information technology application in Iranian university libraries, Library Review[online], 50(9), 98 Available from
http://ezproxysrv.squ.edu.om:2350/doi/pdfplus/10.1108/EUM0000000000774 [2 June 2017]
Demetrius, T., (2013), Global Perspective and Information Technology Management, California: Manic D Press.
Dixie, A.W., (2014), Information Technology in Business Management, California: AK Press
Dunn, C., (2012), Measuring Value of Information Technology, London: Hesperus Publishers.
Erdem, A.S., (2012), Collaborative research: opinions and information technology utilization potential, Management Research Review[online], 35(12), 139 Available from http://ezproxysrv.squ.edu.om:2350/doi/pdfplus/10.1108/eb057484 [9 June 2017]
Ferguson, S., (2013), Public Information Technology: Policy and Management Issues, Library Review[online], 56(5), 222 Available from
http://www.emeraldinsight.com2350/doi/pdfplus/10.1108/eb057510 [21 June 2017]
Finlay, P.N., (2011), Measures to assess the impact of information technology on quality management, International Journal of Quality & Reliability Management[online], 17(1), 143 Available from
http://www.emeraldinsight.com2350/doi/pdfplus/10.1108/03055720710838515 [10 June 2017]
Fitzsimmons, J.A., (2012), Effect of information technology on marketing performance of Korean service firms, International Journal of Service Industry Management[online], 10(3), 172 Available from http://ezproxysrv.squ.edu.om:2350/doi/pdfplus/10.1108/EUM0000000006251 [5 June 2017]
Francisco, R., (2013), The Global Issues of Information Technology Management, Arizona: Schaffner Press Inc.
Gould, P., (2012), Business, information technology in the Society, Rhode Island: AudioGO Publishing.
Gray, F., (2015), The Art of Strategic Planning for Information Technology, New York: McPherson & Company.
Grunberg, D.B., (2013), Case study: information technology at Jackson Hewitt Tax Service, Journal of Consumer Marketing[online], 19(3), 126 Available from http://ezproxysrv.squ.edu.om:2370/doi/pdfplus/10.1108/17410391011083047 [12 June 2017]
Haley, M., (2014), Information technology and the quality improvement in defense industries, The TQM Journal[online], 26(4), 122 Available from http://ezproxysrv.squ.edu.om:150/doi/abs/10.1108/oir.2001.25.5.329.4 [16 June 2017]
Halper, H., (2013), Quantifying the financial impact of IT security breaches, Information Management & Computer Security[online], 11(2), 123 Available from http://ezproxysrv.squ.edu.om:5350/doi/pdfplus/10.1108/eb008004 [22 June 2017]
Hegde, D.S., (2015), Essays on Research Methodology, New York: New City Press
Heim, G, R., (2011), Impacts of information technology on mass customization capability of manufacturing plants, International Journal of Operations & Production Management[online], 31(10), 245 Available from http://ezproxysrv.squ.edu.om:2350/doi/abs/10.1108/00242530710750734 [15 June 2017]
Hodgson, V., (2010), Information Technology Based Open Learning, Management Research News[online], 24(7), 120 Available from http://ezproxysrv.squ.edu.om:2350/doi/full/10.1108/13620430210414829 [25 June 2017]
Huang, L., (2015), The impacts of IT capability on internet-enabled supply and demand process integration, and firm performance in manufacturing and services, The International Journal of Logistics Management[online], 26(1), 123 Available from http://ezproxysrv.squ.edu.om:2350/doi/pdfplus/10.1108/14637150010325444 [10 June 2017]
Hyde, P., (2013), The Consequences of IT for the UK Civil Service, International Journal of Public Sector Management[online], 1(2), 291 Available from http://ezproxysrv.squ.edu.om:2350/doi/full/10.1108/07378831211285040 [9 June 2017]
Isaiah, F., (2012), Milestones in Computer Science and Technology, Illinois: Gregory Publishing.
Jago, M., (2012), Analysing the impacts of ICT on knowledge work productivity, International Journal of Management [online], 21(1), 300. Available from http://ezproxysrv.squ.edu.om:2350/doi/pdfplus/10.1108/EUM0000000002172 [11 June 2017]
Jamileh, M, Z., (2013), The impact of IT infrastructures on Iranian nurses' and students' health information-seeking strategies, Program [online], 47(4), 209 Available from http://ezproxysrv.squ.edu.om:2350/doi/pdfplus/10.1108/09685229510793022 [15 June 2017]
Jaxson, V., (2011), Causal Mapping in Information Technology, Edinburgh: Black & White Publishing.
Jaycee, M., (2010), Information Technology: An Introduction for Today’s World, Connecticut: Abaris Books.
Jaylen, G., (2015), Challenges of Information Technology Education in the 21st Century, Michigan: Armond Dalton Publishers Inc.
Jean, B., (2013), An explorative study on the impact of IT capabilities on international key account management capabilities and firm performance in international customer–supplier relationships, Advances in International Marketing[online], 24(1), 345 Available from http://ezproxysrv.squ.edu.om:2350/doi/pdfplus/10.1108/02635579110139288 [22 June 2017]
Kans, M., (2012), Impact of IT procurement on the quality of the maintenance process: Results from a study in Swedish industry, Journal of Quality in Maintenance Engineering [online], 18(2), 256 Available from http://ezproxysrv.squ.edu.om:2350/doi/full/10.1108/02635579810246499 [5 June 2017]
Karake, Z.A., (2010), Industry turbulence and information technology structure: an empirical investigation, Management Decision [online], 54(7), 211 Available from http://ezproxysrv.squ.edu.om:2350/doi/full/10.1108/09576059510102235 [9 June 2017]
Kari, J., (2011), Impacts of Information: An Analysis of Spiritual Messages, Library and Information Science [online], 1(1), 123 Available from http://ezproxysrv.squ.edu.om:2350/doi/full/10.1108/00242530910928942 [17 June 2017]
Keen, G.W., (2012), Redesigning the organization through information technology, Planning Review [online], 29(3), 114 Available from http://ezproxysrv.squ.edu.om:2350/doi/full/10.1108/09685229410059532 [8 June 2017]
Kelleher, M.L., (2013), Applying information technology to reengineering, Planning Review [online], 21(6), 123 Available from http://ezproxysrv.squ.edu.om:2350/doi/pdfplus/10.1108/EUM0000000006975 [11 June 2017]
Kale, S.V., (2015), Advances in Research Methodology, Pennsylvania: Whitaker House Publishing
Klatt, E.C., (2015), Information Technology in the Laboratory, Laboratory Medicine [online], 23 (3), 199 Available from
http://emeraldinsight.com/doi/abs/10.1108/el.2002.20.2.158.5 [7 July 2017]
Kleiner, B.H., (2012), The enabling power of teams and information technology, Team Performance Management: An International Journal [online], 21(2), 156 Available from http://emeraldinsight.com2350/doi/full/10.1108/03074801111100481 [16 June 2017]
Khan, S., (2011), Research Methodology, New York: Golden Books
Kuada, J., (2012), Research Methodology: A Project Guide for University Students, Edinburgh: Canongate Publishing
Kumar, R., (2014), Research Methodology: A Step-by-Step Guide for Beginners, London: Sage Publishers.
Kumar, R., (2010), Research Steps for the Advanced Learners, London: Plexus Publishing
Kwun, D.J., (2011), Information technology applications and competitive advantage in hotel companies, Journal of Hospitality and Tourism Technology[online], 2(2), 118 Available from http://emeraldinsight.com:2350/doi/pdfplus/10.1108/02635579810227742 [12June 2017]
Labrow, P., (2010), Learning to Succeed in Business, with Information Technology, Industrial Management & Data Systems[online], 100(6), 148, Available from
http://emeraldinsight.com2350/doi/full/10.1108/09685229410058731 [20 June 2017]
Lozano, R., (2014), Information Technology for Energy Managers, North Carolina: Mainland Press.
Mars, M, (2013), Assessing the Impact of Innovation, Advances in the Study of Entrepreneurship, Innovation & Economic Growth [online], 23(1), 257 Available from http://ezproxysrv.squ.edu.om:2350/doi/pdfplus/10.1108/00251749910269375 [16 June 2017]
Matthews, S., (2009), Identity and Information Technology, Management Information Journal [online], 24 (2), 265 Available from
http://ezproxysrvsearch.proquest.com2350/doi/pdfplus/10.1108/09574090310806549 [20 June 2017]
Mcdaniel, D.S., (2010), Outsourcing of Information Technology, London: Octopus Publishing.
Mckayla, V., (2015), Management and Information Technology, London: Scala Publishers.
Miller, T.R., (2012), Organization design: the continuing influence of information technology, Management Information Journal [online], 40(6), 325 Available from http://www.emeraldinsight.com/doi/abs/1345/0012112122457 [12June 2017]
Milstein, J., (2015), How nations compare: Benchmarking use of IT to improve care, International Journal for Quality in Health Care [online], 16 (1), 109 Available from http://www.emeraldinsight.com/doi/abs/1346254612087678 [16 June 2017]
Ministry of Information (2016)[online], Available from https://omaninfo.om/english/ [12June 2017] www.omanet.om
Mirijamdotter, A., (2014), Information Experiences in the Workplace: Foundations for an Informed Systems Approach, Library and Information Science [online], 9(1), 260 Available from http://ezproxysrvsearch.proquest.com2350/doi/pdfplus/10.1108/10650749710187617 [14 June 2017]
Montealegre, R., (2011), The interplay of information technology and the social milieu, Information Technology & People [online], 10(2), 90 Available from http://ezproxysrv.squ.edu.om:2350/doi/pdfplus/10.1108/13552519910257032 [9 June 2017]
Munchus, G., (2013), The effects of advanced information technology on organizational design, Health Manpower Management [online], 21(2), 165Available from http://ezproxysrv.squ.edu.om:2350/doi/full/10.1108/10650749710194439 [14 June 2017]
Mykytyn, K., (2012), A framework for integrated risk management in information technology, Management Decision [online], 37(5), 191 Available from
http://ezproxysrv.search.proquest.com2350/doi/full/10.1108/1065074961015279 [23 June 2017]
Nash, T.C., (2014), Strategies for Information Technology Governance, London: Roli Publishers.
National Centre for Statistics and Information [online], Available from http://www.ncsi.gov.om/Pages/NCSI [12June 2017]
Nunez, B., (2013), Fundamentals of Information Technology, Massachusetts: Dartmouth Publishing Inc
Oman Official statistics [online], Available from https://www.ncsi.gov.om/Pages/NCSI [12June 2017]
Otto, A., (2015), Value of IT in supply chain planning, Journal of Enterprise Information Management [online], 28(1),308Available from
http://search.proquest.com:2350/doi/full/10.1108/00220410310506 [20 June 2017]
Page, D., (2016), The multiple impacts of IT in the Pubilc Departments, Journal of Educational Administration[online], 54(1), 256 Available from http://ezproxysrv.squ.edu.om:2350/doi/full/10.1108/09576050010378540 [9 June 2017]
Parker, B., (2013), Maori access to information technology, The Electronic Library[online], 21(5), 126 Available from
http://ezproxysrv.search.proquest.com:2350/doi/pdfplus/10.1108/EUM0000000000774 [12June 2017]
Peled, A., (2010), Creating winning information technology project teams in the public sector, Team Performance Management: An International Journal [online], 6(1),112 Available from http://ezproxysrv.search.proquest.com:2350/doi/full/10.1108/14684520810897458 [5 June 2017]
Peruta, V, N., (2013), The impact of IT-based knowledge management systems on internal venturing and innovation: a structural equation modeling approach to corporate performance, Journal of Knowledge Management [online], 20(3),254 Available from http://www.emeraldinsight.com/doi/abs/1345/001211210607 [7 July 2017]
Peslak, A.R., (2012), An analysis of critical information technology issues facing organizations, Industrial Management & Data Systems [online], 112(5),144 Available from http://www.emeraldinsight.com/doi/abs/1345/001211210 [2 July 2017]
Pitts, K.I., (2015), Process Innovation: Reengineering Work Through Information Technology, New York: Simon & Schuster Inc.
Powner, D.A., (2010), Information Technology: Management Improvements, London: Sage Publishers
Raitt, D., (2013), The impact of IT on indigenous peoples, The Electronic Library [online], 21(5), 200 Available from http://www.emeraldinsight.com/doi/abs/1345/001211235 [1 July 2017]
Rao, A.B., (2011), Research Methodology for Management and Social Sciences, London: Snow books Publishers
Rivas, T., (2013), Information Sources in Information Technology, London: Co & Bear Productions.
Rodriguez, B., (2011), Business Strategies for Information Technology Management, Wyoming: Western Sporting Publications.
Sariah, U., (2011), Information Technology and Sustainability, Texas: Imprimatur Press.
Schwalbe, K., (2013), Information Technology Project Management, New Hampshire: Bunker Hill Publishing
Shirish, T., (2014), Research Methodology in Education, New York: Golden Books
Shobeiri, S, S., (2013), The relative impacts of experiential and transformational benefits on consumer-brand relationship, Journal of Product & Brand Management [online], 25(6), 270 Available from http://www.emeraldinsight.com/doi/abs/1345/001211210 [20 June 2017]
Singh, Y.K., (2010), Research Methodology, North Carolina: Mainland Press
Stanley, V.C., (2013), Business Technology Organization, New York: Melville House Publishing.
Stephenson, P., (2014), The impact of tactical and strategic automation, Facilities [online], 18(7), 321 Available from http://www.emeraldinsight.com/doi/abs/1345/001211210607 [11 June 2017]
Suvanto, E., (2015), Impacts of poor quality of information in the facility management field, Facilities [online], 33(5), 450 Available from http://www.emeraldinsight.com/doi/abs/15418873987 [9 June 2017]
Swanson, N., (2010), Emerging Information Technology: Improving Infrastructure, London: Verso Publishers.
Talluri, S., (2013), Influence of information technology investment on firm productivity: a cross‐sectional study, Logistics Information Management [online], 22(1),102 Available from http://www.emeraldinsight.com/doi/abs/1224524570809875 [5 June 2017]
Tandon, S., (2013), Research Methodology in Social Sciences, New York: McPherson & Company
Teeroovengadum, V., (2011), Impact of information technology on quality management dimensions and its implications, European Business Review [online],23(6),354 Available from http://www.emeraldinsight.com/doi/abs/111987895345 [24 June 2017]
Torres, J.T., (2012), Information technology‐enabled quality performance: an exploratory study, Industrial Management & Data Systems [online], 112(3),109 Available from http://www.emeraldinsight.com/doi/abs/15675631211210607 [12 June 2017]
Tran, L.A., (2008), Handbook of Research on Public Information Technology, Library Hi Tech[online], 26(3), 111 Available from http://www.emeraldinsight.com/doi/abs/1565671568 [19 June 2017]
Uchida, T., (2012), Disseminating information technology at the kominkan: a strategy for facilities management, Facilities [online], 27(7),136Available from http://www.emeraldinsight.com/doi/abs/1343465/001211789 [16 June 2017]
Vuolle, C., (2014), Methods for identifying and measuring the performance impacts of work environment changes, Journal of Corporate Real Estate [online], 18(3), 255 Available from http://www.emeraldinsight.com/doi/abs/156845/0012145 [9 June 2017]
Westney, L.H., (2010), A trivial pursuit? Information technology and the tenure track, Campus-Wide Information Systems [online], 17(4), 99 Available from http://www.emeraldinsight.com/doi/abs/1345/001211210245 [22 June 2017]
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2021 Maria Teresa Matriano
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors wishing to include figures, tables, or text passages that have already been published elsewhere are required to obtain permission from the copyright owner(s) for both the print and online format and to include evidence that such permission has been granted when submitting their papers. Any material received without such evidence will be assumed to originate from the authors.
