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Advances in Social Sciences Research Journal – Vol.7, No.9

Publication Date: September 25, 2020

DOI:10.14738/assrj.79.9135.

Soewita, D., Syamsudin, A., Gintings, A., & Iriantara, H. Y. (2020). The Implementation of Learning Quality Management in Increasing

Graduates Quality. Advances in Social Sciences Research Journal, 7(9) 654-663.

The Implementation of Learning Quality Management in Increasing

Graduates Quality

Daud Soewita

Postgraduate School,

Universitas Islam Nusantara

Abin Syamsudin

Profesor, Post Graduate School

Universitas Islam Nusantara

Abdorrakhman Gintings

Professor, Education Policy,

Universitas Faletehan.

Dr. H. Yousal Iriantara

M.M.Pd., Lecturer, Post Graduate School

Universitas Islam Nusantara

ABSTRACT

This research aims to describe the implementation of planning,

organizing, learning execution, and evaluation of learning outcomes

based on information and computer technology at SMAN 5, SMK N 10,

SMAN N 11 of Tangerang Regency. The programs to improve the

learning quality in these 3 high schools were conducted continuously

through programs of enhancing the teachers’ competency based on

information and communication technology (ICT). Teachers as

educators generally have interesting ideas and innovations in teaching

by implementing ICT when compiling, executing, and evaluating

learning outcomes. ICT-based learning seemed more dynamic,

interactive, flexible, and interesting for the students. Educators

searched for strategies in teaching-learning process by deploying

inspiring techniques for the talented students. The students interested

with the learning materials could interact with the teachers intensively,

not only at the learning time. The quality management of technology- based education was a profound learning for the educators and

education staff. This was because they acquired knowledge and

understanding in planning, organizing, directing, and controlling the

sources of education in order to effectively, efficiently, autonomously

achieve the education targets and to produce quality they were proud

of.

Keywords: learning, information and technology based, graduate quality.

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URL: http://dx.doi.org/10.14738/assrj.79.9135 655

Soewita, D., Syamsudin, A., Gintings, A., & Iriantara, H. Y. (2020). The Implementation of Learning Quality Management in Increasing Graduates Quality.

Advances in Social Sciences Research Journal, 7(9) 654-663.

BACKGROUND OF THE STUDY

The success of education system may be viewed from its graduates. Competences achieved are in

line with the related learning curriculum. Meanwhile, the successful learning is related to the

teachers and their mastery on the competences, which are the objectives of the learning. The

graduates of Senior High School (SMA) are prepared to enter Higher Education, meanwhile the

graduates of Vocational High School (SMK) are prepared to be work force of business and industrial

sectors. This is why the measure of success of both school systems is relatively different. The

number of graduates accepted in higher education institution can be made as a success indicator of

school system of SMA. On the other hand, the success indicator of SMK can be viewed from the

percentage of the graduates who work or who become entrepreneurs.

Quality of the graduates affects the absorption of labor force. Goetsech (2000) states that employers

quickly absorb the qualified graduates with great skill and productivity to compete in various job

vacancies. Thus, schools should be able to produce graduates who are able to answer challenges for

the needs of future Human Resources. According to indicators to see a nation’s development is its

excellent human resources, which can compete in the education or in the job there are 3

components to consider together: (1) ability to fulfill customers’ wants, (2) focus on the resulted

products; (3) continuous adaptation over demands for changes to dynamically move in order to

maintain customers’ satisfaction.

Education quality becomes something that cannot be underestimated by the school management.

How the customers feel satisfied, how the educational institutions are able to bring innovations that

satisfy the customers. A product is said to be qualified when it can provide satisfaction to the

customers. Customers appreciate every school institution and assess the products resulted in the

middle of competitions with other institutions.

Vocational Schools are still facing problems related to the qualitative and quantitative equalities.

Qualitative equality happens because the rapid technology development in industry causes gaps

between the competence the vocational school graduates have and the competence the industries

need. Meanwhile qualitative equality happens because there is inequality between the available job

vacancies and the education outputs who are searching for jobs.

There were researches related to education quality that the good school standards brought up

alternative aspects and indicators to determine the quality education. Education quality depended

on the teachers, adequate education process of teacher candidates (Puustinen, Santti, Koski, and

Tammi, 2018), induction process and continuous development of profession (Avalos, 2011). Thus,

it is interesting to deeply examine on how the executing system can guarantee the quality of the

graduates, strategies to achieve schools’ quality in order to improve their graduates’, and the

impacts resulted from the internal quality guarantee system.

Government issued the quality standards of education on Law of National Education System

Number 20 of 2003, which came along with other policies such as Government Regulation (PP) no.

19 of 2005, Minister Education Regulation Number 22, 23, and 24 of 2006 which are related to the

management of education system in Indonesia, which were directed to execute autonomous

education management. Schools are autonomously expected to implement open principles and

transparent management to improve quality. Openness/transparency is shown in decision-making,

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planning and executing activities, using the funds, etc. Schools are required to continuously evaluate

and improve in order to increase the quality of students and the schools progressively and entirely.

Continuous improvement should be a habit for the school. There is no day without improvement.

Thus, there should be fixed quality system used as guide for improvement. The quality system must

involve organization, responsibility, procedure, process, and source to implement quality

management.

One of problems faced by Indonesia is the low quality of education, especially in the elementary and

middle educations. The gaps between quality of education and qualification of required work force

by the working world indicate the fundamental weakness of middle education. This shows that

there should be ground and continuous connection and congruity between the education process

in middle schools and continuous processes in working world.

Based on the ideas and problems faced by the middle schools currently, it is considered important

to examine the management of quality improvement for the graduates of middle schools based on

information and communication technology, which are viewed from satisfaction level of the

stakeholders and performance of the educators.

THEORETICAL FRAMEWORK

Literature Review

Many nations in the world believe that education plays enormous roles to develop their countries.

As a planned effort, education institutions carry three functions, these are: (1) education functions

to improve students’ creativities; (2) education functions to inherit values to the students; and (3)

education functions to improve productive working ability of the students (Muhadjir, 1987, pp. 20-

25). Education involves teaching of specific skills and also something invisible but deeper, they are

providing knowledge, consideration, and wisdom. Education is the cornerstone to establish,

prepare, build, and develop the ability of human resources, which really determine the success of

future development. Education is also the cornerstone for growing unity of the nation with highly

civilized people.

The aims of National Education as stated on Law Number 20 of 2003 about National Education

System, Article 3: “National Education functions to improve the ability and to establish characters

and dignified national civilization in order to educate the national life; to develop the potential of

students so they can be faithful, God-fearing, noble, healthy, skilled, creative, independent

According to Stoner, management is process of planning, organizing, observing, guiding, and

monitoring the efforts of organization’s members and deploying other organization’s sources in

order to achieve the set targets. Meanwhile, in school context, school management is actually the

application of management science in schools. When we apply the term ‘management’ in

government, it becomes government management; in education, it becomes the education

management, and so on.

Mulyasa (2011), who cites the Department of National Education, states that quality can be defined

as an entire picture and characteristic of goods and services which show its ability to satisfy the

expected or implied needs. In the context of education, the definition of quality includes input,

process, and output of education. In the world of education, quality does not happen spontaneously.

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Soewita, D., Syamsudin, A., Gintings, A., & Iriantara, H. Y. (2020). The Implementation of Learning Quality Management in Increasing Graduates Quality.

Advances in Social Sciences Research Journal, 7(9) 654-663.

The desired quality should be systematically planned before. Quality is a prime part in an

institution’s strategy and to achieve it, it is compulsory to apply the systematic approach by using

well-established planning. Strategy planning is one of parts to improve quality.

Vincent Gasperz (2005) explains about Deming cycle to associate the product results and

consumers’ needs, and to focus on the resources of all departments (research, design, production,

and marketing) in working together to meet the needs. The usage of technology in education is

something common. It helps to provide computers and network that connect students’ houses with

classrooms, teachers, and school administrators. All of them are connected to internet, and the

teachers are trained to use their personal computer.

The usage of Information and Communication Technology in education is the technology used to

process the data. This includes acquiring, compiling, saving, and manipulating data in various ways

to produce qualified information. Qualified information is relevant, accurate, and punctual

information that is used for education and government purposes. Thus they can be strategic

information in decision-making.

METHODOLOGY

This research applied qualitative approach. The research method focused on general principles of

ground embodiment of every phenomenon. These phenomena were found in activities of increasing

learning quality at schools. This research was adhered to descriptive analysis on problems faced

when the research was conducted. Then, the research results were processed and analyzed in order

to draw conclusions. Descriptive analysis was applied for this research because researcher wanted

to deeply understand the policies issued by government in education sector in order to manifest the

aims of national education and the mandate stated on Law no. 20 of 2003 about National Education

System.

This research applied case study. The studied objects were three high schools, which consists of two

senior high schools and one vocational high school. The case study researched here was the

implementation of information and technology communication in learning quality management at

SMAN 5 Tangerang Regency, SMKN 10 Tangerang Regency, and SMAN 11 Tangerang Regency.

Qualitative method was applied by using phenomenology approach. In this approach, observations

over the participants were conducted to find out phenomenon happening when the participants

executed the learning. The observations were conducted by collecting data on information and

communication technology in planning, executing, and evaluating the learning. Then, the results of

observation were processed to find out the meaning of what the participants have expressed.

Besides phenomenology, ethnography approach was also applied. Ethnography approach studies

social or cultural group at schools more deeply. It obliges the researcher to directly contact and to

daily join the researched objects.

FINDINGS

SMAN 5 Kosambi – Tangerang Regency

Principal and Vice Principal in Curriculum created a schedule to execute and to observe the learning

process. The observed aspects included learning administration, learning execution, and

assessment. The results of the observation showed that the teachers at SMAN 5 fulfilled the learning

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administration, and become competent in delivering the subject material. The results of observation

were followed up by improving the teacher professionalism through MGMP activities an in house- training (IHT)

Planning, execution, and evaluation of learning have used or applied information and

communication technology. This can be seen from the learning devices, taught materials, and

assessment on learning results. All of them were well-saved in the computer.

SMKN 10 Teluknaga – Tangerang Regency

Principals and teachers prepared the learning devices. They included assessment administration on

teachers, learning administration, devices to conduct the learning, and instruments for assessing

students’ learning outputs. The principal observed the processes from how the teachers prepared

materials, delivered material, managed the class, to assess the learning outputs. The principal built

a good relationship with the teachers, so the teachers did not feel overwhelmed to prepare all the

learning devices.

The implementation of planning, organizing, learning execution, and evaluation of learning outputs

were based on information technology. Computer could run well without many constraints. In the

classrooms, the researchers could see the sky-like decoration since this is a vocational flight school.

The school was dominated by male students in air force-like-uniforms, with spry standing position,

ready to salute up. The military atmosphere can be strongly felt in the classroom. A female student

commanded out loud welcoming us. The projector had been on. This meant that the device had been

ready to use before that class.

Class-Based Assessment is a process of collecting, reporting, and using information of students’

learning results by implementing the continuous, authentic, accurate, and consistent assessment

principles under the authority of teachers in the classroom. Class-Based Assessment identifies the

competence achievement and learning results brought up by clear statement about the achieved

standards using the progress maps of both student learning and the reports.

SMAN 11 Sepatan – Tangerang Regency

The principal focused to increase the learning routinely assessed the teachers’ competences,

especially the ones related to the management of ICT-based learning.

Annual Program is a general program for each course in every class. It consists of the outlines to be

achieved in a year and to be developed by the related teachers. This program is necessary to be

prepared and to be developed by the teachers before the academic year started. This is because this

program is the guideline from the development of the next programs, which are semester, weekly,

and daily programs; syllabus-making; and assessment system.

The students responsively and quickly took out their book, which they had brought from home for

that day’s learning. The students, who did not have laptops, joined the others in the same group to

find out and to analyze the materials delivered by the teacher of Civic Education. The teacher of

Civic Education looked assertive but exciting when teaching because the students were happy with

his way of teaching. This was the type of teaching the students wanted, so the materials given did

not sound boring.