Mokhtar S, Sjahruddin H. An examination of the relationships between customer relationship management quality, service quality, customer satisfaction and customer loyalty: The case of five star hotels. ASSRJ [Internet]. 2019Mar.8 [cited 2024Nov.22];6(2):528-40. Available from: http://116.203.177.230/index.php/ASSRJ/article/view/6202