Facilities and Equipment Service Management Model: Team Motivation Practices
DOI:
https://doi.org/10.14738/abr.124.16806Keywords:
Hospital management, Procedures, Motivation, Quality, Operational efficiencyAbstract
This study aims to deepen knowledge of hospital service management, with a focus on functions, procedures and processes related to non-medical Facilities and Equipment. Using four interviews with key professionals and a questionnaire completed by 52 employees, the research explores common themes and their practical implications. The study offers a comprehensive analysis of hospital dynamics, highlighting the complexity of functions and procedures for operational efficiency. It identifies effective process monitoring as crucial to the timely completion of hospital activities and proposes areas for improvement, such as process management and digitalisation, providing valuable guidance for managers and healthcare professionals.
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Copyright (c) 2024 Fernando Acabado Romana, Carlos Guillen Gestoso, Silvia Gonzalez Fernandez, Antónia Ávila Forero
This work is licensed under a Creative Commons Attribution 4.0 International License.