EFFECTS OF PRODUCT QUALITY, PRICE, AND BRAND IMAGE ON THE BUYING DECISION OF CITY CAR PRODUCT
DOI:
https://doi.org/10.14738/abr.64.4374Keywords:
City Car, Product Quality, Price, Brand Image, Buying DecisionAbstract
The study examined the effect of product quality, price, and brand image on buying decision of city car product in Semarang, Indonesia. The primary data was obtained from 100 respondents who had city cars. Surprisingly, from the three independent variables, it was found that the variable of product quality had greater effect compared with those of price and brand image. In other hand, the one with the smallest effect on buying decision was brand image. The study recommends the managements of city car companies to pay attention to the elements of product quality, price and brand in preparing their promotional programs in order to attract more consumers to buy city cars.
References
Aghekyan-Simonian, M., Forsythe, S., Kwon, W.S. and Chattaraman, V. (2012), “The role of product brand image and online store image on perceived risks and online purchase intentions for apparel”, Journal of Retailing and Consumer Services, Vol. 19 No. 3, pp. 325–331.
Albino, V., Balice, A. and Dangelico, R.M. (2009), “Environmental strategies and green product development: an overview on sustainability-driven companies”, Journal of Business Strategy and the Environment, Vol. 18 No. 2, pp. 83-96.
Amron, A. (2017), “Marketing Challenge of Import Insurance Product in Indonesia”, Advance Science Letters, Vol. 3 No. No. 8, pp. 7243-7245.
Baruk, A. (2013). “Offerers’ Relations with Customers. Marketing Holistic Approach and Marketing Practice, Lambert Academic Publishing, Saarbrücken.
Baruk, A.I. and Iwanicka, A. (2015). Polish final purchasers’ expectations towards the features of dairy product packaging in the context of buying decisions. British Food Journal, Vol. 117 Issue: 1, pp.178-194.
Beneke, J., Flynn, R., Greig, T. and Mukaiwa, M. (2013). The influence of perceived product quality, relative price and risk on customer value and willingness to buy: a study of private label merchandise. Journal of Product & Brand Management, Vol. 22 No. 3, pp. 218 228.
Bibby, D.N. (2011), “Sponsorship portfolio as brand image creation strategies: A commentary essay”, Journal of Business Research, Vol. 64, pp. 628–630.
Boksberger, P.E. and Melsen, L. (2011), “Perceived value: a critical examination of definitions, concepts and measures for the service industry”, Journal of Services Marketing, Vol. 25 No. 3, pp. 229-240.
Chang, H.H. and Wang, H.W. (2011), “The moderating effect of customer perceived value on online shopping behaviour”, Online Information Review, Vol. 35 No. 3, pp. 333-359.
Chinomona, R. (2016), "Brand communication, brand image and brand trust as antecedents of brand loyalty in Gauteng Province of South Africa", African Journal of Economic and Management Studies, Vol. 7 No. 1.
Deliya, M.M. and Parmar, B.J. (2012), “Role of packaging on consumer buying behavior”, Global Journal of Management and Business Research, Vol. 12 No. 10, pp. 48-68.
Huber, F., Herrmann, A. and Henneberg, S.C. (2007), “Measuring customer value and satisfaction in services transactions, scale development, validation and crosscultural comparison”, International Journal of Consumer Studies, Vol. 31 No. 6, pp. 554-564.
Kianpou, K., Jusoh, A., and Asghari, M. (2014),"Environmentally friendly as a new dimension of product quality", International Journal of Quality & Reliability Management, Vol. 31 Iss 5, pp. 547 - 565
Kwon, K.N., Lee, M. and Kwon, Y.J. (2008), “The effect of perceived product characteristics on private brand purchases”, Journal of Consumer Marketing, Vol. 25 No. 2, pp. 105-114.
Monroe, K.B. (2002), Pricing: Making Profitable Decisions, 3rd ed., McGraw-Hill, New York, NY.
Rundh, B. (2009), “Packaging design: creating competitive advantage with product packaging”, British Food Journal, Vol. 111 No. 9, pp. 988-1002.
Saaksjarvi, M. and Samiee, S. (2011), “Relationships among Brand Identity, Brand Image and Brand Preference: Differences between Cyber and Extension Retail Brands over Time”, Journal of Interactive Marketing, Vol. 25 No. 3, pp. 169–177.
Seizure, 2016, Why choice City Car? http://seizurechicken.com/mengapa-memilih-city-car/ (accesed 11 November 2016).
Tirelli, C. and Martínez-Ruiz, M.P. (2014), "Influences of product attributes on sojourners' food purchase decisions", British Food Journal, Vol. 116 Iss 2 pp. 251 – 271.
Topbrand, 2016, Top Brand Award, http://www.topbrand-award.com/top-brand-survey/survey-result/top_brand_index_2016_fase_2 (accesed 04 January 2017).
Ulaga, W. and Chacour, S. (2001), “Measuring customerperceived value in business markets”, Industrial Marketing Management, Vol. 30 No. 6, pp. 525-540.
Vinnikova, A. (2016), “A case of hedonic perception of foreigners towards Chinese culture-specific odors from scent marketing perspective”, Archives of Business Research, Vol.4, No.3, pp. 21-44.
Wang, E.S.T. (2013), “The influence of visual packaging design on perceived food product quality, value, and brand preference”, International Journal of Retail & Distribution Management, Vol. 41 No. 10, pp. 805-816.
Zehir, C., Sahin, A., Kitapci, H. and Ozsahin, M. (2011), “The Effects Of Brand Communication And Service Quality In Building Brand Loyalty Through Brand Trust; The Empirical Research On Global Brands”, The 7th International Strategic Management Conference, Paris-France.
Zeithaml, V.A. (1988), “Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence”, Journal of Marketing, Vol. 52, July, pp. 2-22.