THE EFFECT OF COMPETENCE, COMPENSATION OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND PERFORMANCE OF EMPLOYEES IN LIFE INSURANCE COMPANIES IN BATAM CITY
DOI:
https://doi.org/10.14738/abr.610.5484Keywords:
Competency, Compensation, Organizational Citizenship Behavior (OCB), Job PerformanceAbstract
This study aims to determine the effect of competence, compensation for organizational citizenship behavior (OCB) and job performance in life insurance companies in Batam City. The sample of this study was 244 respondents with the proportionate sampling method and purposive sampling was designed. Data were collected using a questionnaire with a Likert scale and then analyzed with Structural Equation Modeling (SEM) through the AMOS program version 21. The results of the analysis proved that Competence had a significant effect on Compensation; Compensation has a significant effect on Organizational Citizenship Behavior (OCB); Competence has a significant effect on Organizational Citizenship Behavior (OCB); Compensation has a significant effect on Job Performance; Organizational Citizenship Behavior (OCB) has a significant effect on Job Performance; Competence has a significant effect on Job Performance of life insurance in Batam City.References
Dessler, G. (2011). Manajemen Sumber Daya Manusia (10th ed.). Jakarta: Indeks.
Hasibuan, M. S. P. (2014). Manajemen Sumber Daya Manusia (revisi). Jakarta: Bumi Aksara.
Kreitner Robet, K. (2014). Perilaku Organisasi (9th ed.). Jakarta: Salemba Empat.
Luh, N., Desy, E., Suwendra, I. W., Putu, G., & Jana, A. (2014). Kinerja Karyawan Pada Ud Mente Bali Sejahtera. E-Jurnal Bisma Univ. Pendidikan Ganesha, 2(1).
Luthan, F. (2011). Organizational Behavior An Evidence Based Approuch (12th ed.). New York America: Mc.Graw Hill Irwin.
Mangkunegara, A. P. (2009). Manajemen Sumber Daya Manusia. Bandung: Remaja Rosdakarya.
Margaretha, M. P. Y. A. (2012). Pengaruh Servant Leadership , Organizational Citizenship Behavior , Kecocokan Orang- Organisasi Serta Identifikasi Organisasi. Jurnal Manajemen, 12(1), 45–62.
Marwansyah. (2012). Manajemen Sumber Daya Manusia. Bandung: Alfabeta.
Mathis, R. L. & J. J. H. (2012). Manajemen Sumber Daya Manusia (1st ed.). Jakarta: Salemba Empat.
Moeheriono. (2012). Pengukuran Kinerja Berbasis Kompetensi. Jakarta: Grafindo Persada.
Organ, Dennis W., P. M. P. (2006). Organizational Citizenship Behavior: its nature, Antecendents, and Conseguensces (1st ed.). California, USA: Sage Publications Inc.
Panggalih, B., & Zulaicha, R. (2012). pengaruh kepuasan kerja terhadap organization citizenship behavior dengan motivasi kerja sebagai variabel intervening pada karyawan PT Telkom Tegal. Performance, 16(2), 1–15.
Parmin. (2017). Pengaru Kompensasi, Kompetensi Dan Motivasi Kerja Terhadap Kinerja Guru Tidak Tetap (GTT) Dengan Kepuasan Kerja Sebagai Variabel Intervening. Jurnal Fokus Bisnis, 16(1), 21–39.
Robbin, S. P. (2015). Perilaku Organisasi (16th ed.). Jakarta: Salemba Empat.
Robbins, S. P., & Judge, T. A. (2008). Perilaku Organisasi. (-, Ed.) (Edisi 12). Jakarta: Salemba Empat.
Sedarmayanti. (2011). Tata Kerja dan Produktivitas Kerja. Bandung: Mandar Maju.
Soepono, D. N., Srimulyani, V. A., Manajemen, P. S., Ekonomi, F., Katolik, U., & Mandala, W. (2015). Analisis Pengaruh the Big Five Personality Terhadap Organizational Citizenship Behavior ( Ocb ) Dan. Jurnal Manajemen Indonesia, 15(1), 51–64.
Sudarmanto. (2009). Kinerja dan Pengembangan Kompetensi SDM. Yogyakarta: Pustaka Pelajar.
Suhardi. (2015). Pengaruh pelatihan dan lingkungan kerja terhadap kinerja karyawan. Coopetition, 6(1), 1–8.
Suhardi, S. (2017). Pengaruh Motivasi, Kompetensi, Lingkungan Kerja, Kompensasi Terhadap Organizational Citizenship Behavior dan Kinerja Karyawan Asuransi Jiwa Di Provinsi Kepualan Riau. Benefita, 2(1), 55–71.
Suswardji, E., Hasbullah, R., Albatross, E., & Pendahuluan, A. (2012). Hubungan kompetensi dan disiplin kerja terhadap kinerja tenaga kependidikan universitas singaperbangsa karawang. Jurnal Manajemen, 10(1), 955–979.
Sutrisno, E. (2010). Budaya Organisasi. Jakarta: Kencana Prenada Media.
Vannecia Marchelle Soegandhi, Eddy M. Sutanto, dan R. S. (2013). Pengaruh Kepuasan Kerja Dan Loyalitas Kerja Terhadap Organizational Citizenship Behavior Pada Karyawan PT. Surya Timur Sakti Jatim. https://doi.org/10.1016/j.egypro.2016.11.209
Wibowo. (2011). Manajemen Kinerja (3rd ed.). Jakarta: Rajawai Press.
Winanti, M. B. (2011). Pengaruh Kompetensi Terhadap Kinerja Karyawan (Survei pada PT.Frisian Flag Indonesia Wilayah Jawa Barat). Majalah Ilmiah UNIKOM, 7(2), 249–267.
