The THE IMPLICATION OF JOB SATISFACTION THAT INFLUENCE WORKERS TO PRACTICE ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) IN THE WORK PLACE
DOI:
https://doi.org/10.14738/abr.85.8139Keywords:
Political Organizational, Organizational Climate, Organizational Culture, Job Satisfaction, Organizational Citizenship Behavior (OCB)Abstract
This research aims to examine and analyze the political organization, organizational climate and organizational culture with organizational citizenship behavior (OCB) and job satisfaction as an intervening variable for employees of Distributor Company. The object of this research is 73 employees of Distributor Company. The approach used in this research is Component or Variance Based Structural Equation Model with analysis tool Smart-PLS. The results showed Political organizationa that has positive significant effect on job satisfaction. Organizational climate that has positive significant effect on job satisfaction to employees Distributor Company. Organizational culture that has positive significant effect on job satisfaction. Political organization does not affect organizational citizenship behavior (OCB). Organizational climate that has positive significant effect on organizational citizenship behavior (OCB). Organizationa culture that has positive significant effect on organizational citizenship behavior (OCB). Job satisfaction that has positive significant effect on organizational citizenship behavior (OCB).
References
REFERENCES
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[6]. Chen, Yei-Yi and Fang W. 2008. The Moderating Effect of Impression Management on the Organizational Politics-Performance Relationship. Journal Of Business Ethics, 79, 263-277 congruence with culture dimensions during organizational transformation.
[7]. Dessler, Garry. 2013. Human Resource Management – Thirteenth Edition. New Jersey: Prentice Hall.
[8]. Didit Dermawan. (2013). Prinsip- Prinsip Perilaku Organisasi. Surabaya: Pena Semesta.
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[11]. Ghashghaeinia. A. R., dan HAFEZI. S. (2015). Relationship between organizational culture and organizational citizenship behavior among personnel of Islamic Azad University of
[12]. Fars. J. Appl. Environ. Biol. Sci., 5(11S)131-138, 2015
[13]. Gunawan dan Santosa, T.E.C. (2012). Politik Organisasi dan Dampaknya Terhadap Komitmen Organisasi, Kepuasan Kerja, Kinerja dan Organizational Citizenship Behavior (OCB). Jurnal Manajemen, Vol.12, No.1, November 2012.
[14]. Hassan H., Vina T.M.H., Ithnin N.S. (2017). Perceived Organizational Politics And Job Satisfaction: The Role Of Personality As Moderator. LogForum 13 (4), 479-493,http://dx.doi.org/10.17270/J.LOG.2017.4.8 Received: 05.05.2017, Accepted: 28.07.2017, on-line: 29.09.2017.
[15]. Habib, S., Aslam, S., Hussain, A., Yasmeen, S,. & Ibrahim, M. (2014). The Impact of Organizational Culture on Job Satisfaction,Employess Commitment and Turn over Intention. Advances in Economics and Business 2(6): 215-222, 2014.
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[23]. Lubis, M. Saleh. (2015). Pengaruh Iklim Organisasi dan Komitmen Organisasi terhadap Pembentukan Organizational Citizenship Behavior (OCB) Karyawan dalam rangka Peningkatan Kinerja. E-Jurnal Apresiasi Ekonomi 3(2): 75-84.
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[25]. Maamari, E.B., dan Messarra, C.L. (2012). An Empirical Study Of The Relationship Between Organizational Climate And Organizational Citizenship Behavior. EUROPEAN JOURNAL OF MANAGEMENT, Volume 12, Number 3, 2012 165
[26]. Moekijat. (2010). Manajemen Sumber Daya Manusia. CV Mandar Maju, Bandung Hal. 4-5.
[27]. M Soelton, P Amaelia, H Prasetyo. 2020. Dealing with Job Insecurity, Work Stress, and Family Conflict of Employees.
[28]. 4th International Conference on Management, Economics and Business (ICMEB 2019). 2020/2 (167-174). atlantis-press.com
[29]. M Soelton, D Amalia, N Noermijati, B Wahyudiono. 2020. Self-Esteem: The Levels of Religiosity in Job Insecurity and Stress in Government Company. 4th International Conference on Management, Economics and Business (ICMEB 2019). 2020/2 (302-310). atlantis-press.com
[30]. F Rohman, YB Abadi, M Soelton, N Prasetyo, ET Saratian. 2020. The Effect of Environmentally Friendly Paper Toward Purchasing Intention. 4th International Conference on Management, Economics and Business (ICMEB 2019). 2020/2 (120-126). atlantis-press.com
[31]. M Soelton, D Hardianti, S Kuncoro, J Jumadi. 2020. Factors Affecting Burnout in Manufacturing Industries. 4th International Conference on Management, Economics and Business (ICMEB 2019). 2020/2 (46-52). atlantis-press.com
[32]. M Mugiono, BH Purwoko, M Soelton, R Yuvitasari. 2020. Recognizing How the Job Involvement, Burnout, and Self-Efficacy Work Influences the Work Stress at International Hospitals. 4th International Conference on Management, Economics and Business (ICMEB 2019). 2020/2 (264-270). atlantis-press.com
[33]. M Soelton, PA Lestari, H Arief, RL Putra. 2020. The Effect of Role Conflict and Burnout Toward Turnover Intention at Software Industries, Work Stress as Moderating Variables. 4th International Conference on Management, Economics and Business (ICMEB 2019). 2020/2 (185-190). atlantis-press.com
[34]. DF Suzabar, M Soelton, M Umar, J Triwulan. 2020. Recognizing How the Time Demands of Work Influences the Turnover Intention in Banking Industry. 4th International Conference on Management, Economics and Business (ICMEB 2019). 2020/2 (40-45). atlantis-press.com
[35]. A Nanda, M Soelton, S Luiza, ETP Saratian. 2020. The Effect of Psychological Work Environment and Work Loads on Turnover Interest, Work Stress as an Intervening Variable. 4th International Conference on Management, Economics and Business (ICMEB 2019). 2020/2 (225-231). atlantis-press.com
[36]. Nabilah, F.P., Tewal, B., & Trang, I.,(2017). Pengaruh Pelatihan, Pendidikan dan Iklim Organisasi Terhadap Kepuasankerja Karyawan Pada PT. Pln (Persero) Sektor Pembangkitan Minahasa. Jurnal EMBA Vol.5 No.2 Juni 2017, Hal. 1882 –1890.
[37]. M Nurhayati, A Thoyib, DW Irawanto, 2019. Impersonal Trust and Perceived Organizational Politics on Organizational Commitment. European Research Studies Journal 21 (3), 391-403 | vol: | issue : | 2018
[38]. M Nurhayatia, A Thoyib, N Noermijati, 2017. The Role of Political Skills for Organizational Commitment . International Journal of Economic Perspectives 11 (4), 493-498 | vol: | issue : | 2017
[39]. Putra, D.S., Susilo, H dan Aini, E.K. (2018). Pengaruh Budaya Organisasi Terhadap Organizational Citizenship Behavior (OCB) Dengan Kepuasan Kerja Sebagai Variabel Intervening. (Studi Pada Karyawan Kusuma Agrowisata Divisi Hotel Kota Batu). Jurnal Administrasi Bisnis (JAB)|Vol. 62 No. 2
[40]. Rosen, C. C., Harris, K. J., & Kacmar, K. M. (2009). The emotional implications of organizational politics: A process model. Human Relations, 62(1), 27-57.
[41]. Robbins & Judge (2017). Perilaku Organisasi, ( 1 st & 2 nd Ed), Jakarta Penerbit Salemba Empat.
[42]. Robbins SP, dan Judge. (2009). Perilaku Organisasi Buku 3, Jakarta : Salemba Empat
[43]. Robbins, S. P., & Judge, T. A. (2011). Perilaku organisi (terj). Jakarta: Salemba Empat
[44]. Soelton.Mochamad, Rakadishi, Jaya. (2018). How to Implementation of Organizational Citizenship Behaviour with Performance on Accident Insurance Service. Europian Journal of Business and Management Vol.10, No15.IISTE European Journal of Business and Management.
[45]. Soelton, M., Umar, M. (2018). Recognizing How The Time Demands of Work Influences the Turn Over Intention in Banking Industry. European Journal of Business and Management (EJBM), 12 (19)
[46]. Soelton, M. (2018). How Culture, Training Standard and Discipline on the Employee Performance Affect Hotel Management. European Research Studies Journal, 21(4), 378-385.
[47]. Soelton, M., & Nugrahati, T. (2018). How Complaining Behaviors Effect on Coping Stress and Anxiety. International Journal of Saudi Journal of Business and Management Studies (SJBMS), 3(6), 623-628.
[48]. Soelton, M., & Oktapriatna, N. (2018). How Complaining Behaviors Effect on Performance in Government Industries?. International Journal of Saudi Journal of Business and Management Studies (SJBMS), 3(6), 623-628.
[49]. Soelton, M., & Rakasidhi, J. (2018). How to Implementation Organization Citizenship Behaviors with performance on Accident insurance service. European Journal of Business and Management (EJBM), 10(15), 10-16.
[50]. Soelton, M., Pebriani, P., Umar, M., Triwulan, J., & Wilantara, J. How transformational leadership, communication, and workload on the employee performance affect shoes industries. South East Asia Journal of Contemporary Business, Economics and Law, Vol. 17, Issue 5(December) ISSN 2289-1560
[51]. Soelton, M., Nugrahati, T., Setiawan, M., Rohman, F., & Pratama, A. (2019). Gender: Stress Levels On Performance In Modern Industry. Archives of Business Research, 7(2).
[52]. Suhendi, H & Anggara, S (2010). Perilaku Organisasi. Bandung: CV Pustaka Setia.
[53]. Sunyoto, D. & Burhanudin. (2011). Perilaku Organisasional, edisi pertama, CAPS, Yogyakarta.
[54]. Sutrisno, Edy. (2016). Manajemen Sumber Daya Manusia. Jakarta: Prenadamedia Group.
[55]. Ukkas, I. & Latif, D. (2017) Pengaruh Iklim Organisasi Dan Komitmen Organisasi Terhadap Organizational Citizenship Behavior (OCB). Jurnal Equilibrium Vol. 06 No. 01 Februari ISSN 2089-2152Sekolah Tinggi Ilmu Ekonomi Muhammadiyah Palopo E_Mail: imranukkas@stiem.ac.id
[56]. Titisari, Purnamie. (2014). Peranan Organizational Citizenship Behaviour (OCB) Dalam Meningkatkan Kinerja Karyawan, Mitra Wacana Media, Jakarta
[57]. Wahyuni, Taufik dan Ratnawati. (2016). Pengaruh Budaya Organisasi, Locus Of Control, Stres Kerja Terhadap Kinerja Aparat Pemerintah Daerah Dan Kepuasan Kerja Sebagai Variabel Intervening (Studi Empiris Pada Pemerintah Kabupaten Bengkalis) Jurnal Manajemen/Volume XX, No.02.
[58]. Wirawan, (2007). Budaya dan Iklim Organisasi: Teori, Aplikasi, dan Penelitian. Jakarta: Salemba Empat.
[1]. Ahmad, J., Muhammad, A.W.H, Rahman, U.H, Imran, M.R, & Ain, U.N. (2017). Effect Of Diversified Model Of Organizational Politics On Diversified Emotional Intelligence. Journal of Basic & Applied Sciences, 2017, 13, 375-385.
[2]. Andriani, Gita. (2012). Organizational Citizenship Behavior dan Kepuasan kerja pada Karyawan. Jurnal Penelitian Psikologi, Vol. 03, No. 01, pp341-354.
[3]. Atta, M. & Khan, M. J. (2016). Perceived Organizational Politics, Organizational Citizenship Behavior And Job Attitudes Among University Teachers. Journal of Behavioural Sciences, Vol. 26, No. 2, 2016.
[4]. Badawy, T. A. E., Kamel M. M., dan Magdy. M. M. (2016). Exploring the Relationship between Organizational Culture, Job Satisfaction and Organizational Citizenship Behavior. International Journal of Human Resource Studies ISSN 2162-3058 2016, Vol. 6, No. 4
[5]. Budihardjo, M. (2014). Panduan Praktis Menyusun SOP. Jakarta: Raih Asa Sukses.
[6]. Chen, Yei-Yi and Fang W. 2008. The Moderating Effect of Impression Management on the Organizational Politics-Performance Relationship. Journal Of Business Ethics, 79, 263-277 congruence with culture dimensions during organizational transformation.
[7]. Dessler, Garry. 2013. Human Resource Management – Thirteenth Edition. New Jersey: Prentice Hall.
[8]. Didit Dermawan. (2013). Prinsip- Prinsip Perilaku Organisasi. Surabaya: Pena Semesta.
[9]. Djati, S. P. (2009). Variabel Anteseden Organizational Citizenship Behavior (OCB) dan Pengaruhnya Terhadap Service Quality Pada Perguruan Tinggi Swasta di Surabaya. Jurnal Aplikasi Manajemen (JAM), Vol. 7, No. 3, Agustus 2009.
[10]. Ebrahimi, A., Mirjafari, A., & Mostafavi, F. (2013). The Relationship between organizational climate and organizational citizenship behaviour. J. Basic. Appl. Sci. Res., 3(2)1045-1050, 2013
[11]. Ghashghaeinia. A. R., dan HAFEZI. S. (2015). Relationship between organizational culture and organizational citizenship behavior among personnel of Islamic Azad University of
[12]. Fars. J. Appl. Environ. Biol. Sci., 5(11S)131-138, 2015
[13]. Gunawan dan Santosa, T.E.C. (2012). Politik Organisasi dan Dampaknya Terhadap Komitmen Organisasi, Kepuasan Kerja, Kinerja dan Organizational Citizenship Behavior (OCB). Jurnal Manajemen, Vol.12, No.1, November 2012.
[14]. Hassan H., Vina T.M.H., Ithnin N.S. (2017). Perceived Organizational Politics And Job Satisfaction: The Role Of Personality As Moderator. LogForum 13 (4), 479-493,http://dx.doi.org/10.17270/J.LOG.2017.4.8 Received: 05.05.2017, Accepted: 28.07.2017, on-line: 29.09.2017.
[15]. Habib, S., Aslam, S., Hussain, A., Yasmeen, S,. & Ibrahim, M. (2014). The Impact of Organizational Culture on Job Satisfaction,Employess Commitment and Turn over Intention. Advances in Economics and Business 2(6): 215-222, 2014.
[16]. Hasibuan, Malayu S.P. (2013). Manajemen Sumber Daya Manusia Cetaka ke Tujuh Belas, Jakarta: PT Bumi Aksara.
[17]. Hermawan, G. (2016). Hubungan Iklim Organisasi Dengan Kepuasankerja Karyawan PT. Jembayan Muarabara Desa Separi Tenggarong Seberang. Mahasiswa Program Studi Psikologi, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman. Email : galih.hermawan@gmail.com PSIKOBORNEO, 2016, 4 (2) : 374 – 373 ISSN 2477-2674, ejournal.psikologi.fisip-unmul.ac.id.
[18]. Fairuzzabadi, Murkhana Dan Ayu, M.P. (2016). Pengaruh Politik Organisasional Pada Kepuasan Kerja: Kepercayaan dan Dukungan Sosial Sebagai Pemoderasi. Jurnal Manajemen dan Inovasi Vol.7, No. 1, Februari 2016: 1-23.
[19]. Ivancevich, J.M, Konopaske, R, & Matteson, M.T. (2006) Organizational Behavior And Management, Seventh Edition. Edisi 7 Jilid 1.
[20]. Ivancevich, J.M, Konopaske, R, & Matteson, M.T. (2006) Organizational Behavior And Management, Seventh Edition. Edisi 7 Jilid 1.
[21]. Jumadi., Soelton, Mochamad., Nugrahati, Tati. (2018). Bagaimanakah Beban Kerja dan Stress Kerja Mempengaruhi Organizational Citizenship Behaviour (OCB) dan Kinerja Karyawan PT. Multitek Indopanca Jakarta. Forum Manajemen Indonesia 10-Palembang, 501
[22]. Kartono dan Suwandari. (2010). Pengaruh Kepribadian dan Politik Organisasi Terhadap Kesuksesan Karier Serta Dampaknya Pada Kinerja Pegawai. Jurnal Ekonomi Universitas Jenderal Achmad Yani Vol.II, No 3 Hal. 1-19.
[23]. Lubis, M. Saleh. (2015). Pengaruh Iklim Organisasi dan Komitmen Organisasi terhadap Pembentukan Organizational Citizenship Behavior (OCB) Karyawan dalam rangka Peningkatan Kinerja. E-Jurnal Apresiasi Ekonomi 3(2): 75-84.
[24]. Luthans, F. (2011). Organizational Behaviour, Edition twelfth, McGraw-Hill/Irwin, New York.
[25]. Maamari, E.B., dan Messarra, C.L. (2012). An Empirical Study Of The Relationship Between Organizational Climate And Organizational Citizenship Behavior. EUROPEAN JOURNAL OF MANAGEMENT, Volume 12, Number 3, 2012 165
[26]. Moekijat. (2010). Manajemen Sumber Daya Manusia. CV Mandar Maju, Bandung Hal. 4-5.
[27]. M Soelton, P Amaelia, H Prasetyo. 2020. Dealing with Job Insecurity, Work Stress, and Family Conflict of Employees.
[28]. 4th International Conference on Management, Economics and Business (ICMEB 2019). 2020/2 (167-174). atlantis-press.com
[29]. M Soelton, D Amalia, N Noermijati, B Wahyudiono. 2020. Self-Esteem: The Levels of Religiosity in Job Insecurity and Stress in Government Company. 4th International Conference on Management, Economics and Business (ICMEB 2019). 2020/2 (302-310). atlantis-press.com
[30]. F Rohman, YB Abadi, M Soelton, N Prasetyo, ET Saratian. 2020. The Effect of Environmentally Friendly Paper Toward Purchasing Intention. 4th International Conference on Management, Economics and Business (ICMEB 2019). 2020/2 (120-126). atlantis-press.com
[31]. M Soelton, D Hardianti, S Kuncoro, J Jumadi. 2020. Factors Affecting Burnout in Manufacturing Industries. 4th International Conference on Management, Economics and Business (ICMEB 2019). 2020/2 (46-52). atlantis-press.com
[32]. M Mugiono, BH Purwoko, M Soelton, R Yuvitasari. 2020. Recognizing How the Job Involvement, Burnout, and Self-Efficacy Work Influences the Work Stress at International Hospitals. 4th International Conference on Management, Economics and Business (ICMEB 2019). 2020/2 (264-270). atlantis-press.com
[33]. M Soelton, PA Lestari, H Arief, RL Putra. 2020. The Effect of Role Conflict and Burnout Toward Turnover Intention at Software Industries, Work Stress as Moderating Variables. 4th International Conference on Management, Economics and Business (ICMEB 2019). 2020/2 (185-190). atlantis-press.com
[34]. DF Suzabar, M Soelton, M Umar, J Triwulan. 2020. Recognizing How the Time Demands of Work Influences the Turnover Intention in Banking Industry. 4th International Conference on Management, Economics and Business (ICMEB 2019). 2020/2 (40-45). atlantis-press.com
[35]. A Nanda, M Soelton, S Luiza, ETP Saratian. 2020. The Effect of Psychological Work Environment and Work Loads on Turnover Interest, Work Stress as an Intervening Variable. 4th International Conference on Management, Economics and Business (ICMEB 2019). 2020/2 (225-231). atlantis-press.com
[36]. Nabilah, F.P., Tewal, B., & Trang, I.,(2017). Pengaruh Pelatihan, Pendidikan dan Iklim Organisasi Terhadap Kepuasankerja Karyawan Pada PT. Pln (Persero) Sektor Pembangkitan Minahasa. Jurnal EMBA Vol.5 No.2 Juni 2017, Hal. 1882 –1890.
[37]. M Nurhayati, A Thoyib, DW Irawanto, 2019. Impersonal Trust and Perceived Organizational Politics on Organizational Commitment. European Research Studies Journal 21 (3), 391-403 | vol: | issue : | 2018
[38]. M Nurhayatia, A Thoyib, N Noermijati, 2017. The Role of Political Skills for Organizational Commitment . International Journal of Economic Perspectives 11 (4), 493-498 | vol: | issue : | 2017
[39]. Putra, D.S., Susilo, H dan Aini, E.K. (2018). Pengaruh Budaya Organisasi Terhadap Organizational Citizenship Behavior (OCB) Dengan Kepuasan Kerja Sebagai Variabel Intervening. (Studi Pada Karyawan Kusuma Agrowisata Divisi Hotel Kota Batu). Jurnal Administrasi Bisnis (JAB)|Vol. 62 No. 2
[40]. Rosen, C. C., Harris, K. J., & Kacmar, K. M. (2009). The emotional implications of organizational politics: A process model. Human Relations, 62(1), 27-57.
[41]. Robbins & Judge (2017). Perilaku Organisasi, ( 1 st & 2 nd Ed), Jakarta Penerbit Salemba Empat.
[42]. Robbins SP, dan Judge. (2009). Perilaku Organisasi Buku 3, Jakarta : Salemba Empat
[43]. Robbins, S. P., & Judge, T. A. (2011). Perilaku organisi (terj). Jakarta: Salemba Empat
[44]. Soelton.Mochamad, Rakadishi, Jaya. (2018). How to Implementation of Organizational Citizenship Behaviour with Performance on Accident Insurance Service. Europian Journal of Business and Management Vol.10, No15.IISTE European Journal of Business and Management.
[45]. Soelton, M., Umar, M. (2018). Recognizing How The Time Demands of Work Influences the Turn Over Intention in Banking Industry. European Journal of Business and Management (EJBM), 12 (19)
[46]. Soelton, M. (2018). How Culture, Training Standard and Discipline on the Employee Performance Affect Hotel Management. European Research Studies Journal, 21(4), 378-385.
[47]. Soelton, M., & Nugrahati, T. (2018). How Complaining Behaviors Effect on Coping Stress and Anxiety. International Journal of Saudi Journal of Business and Management Studies (SJBMS), 3(6), 623-628.
[48]. Soelton, M., & Oktapriatna, N. (2018). How Complaining Behaviors Effect on Performance in Government Industries?. International Journal of Saudi Journal of Business and Management Studies (SJBMS), 3(6), 623-628.
[49]. Soelton, M., & Rakasidhi, J. (2018). How to Implementation Organization Citizenship Behaviors with performance on Accident insurance service. European Journal of Business and Management (EJBM), 10(15), 10-16.
[50]. Soelton, M., Pebriani, P., Umar, M., Triwulan, J., & Wilantara, J. How transformational leadership, communication, and workload on the employee performance affect shoes industries. South East Asia Journal of Contemporary Business, Economics and Law, Vol. 17, Issue 5(December) ISSN 2289-1560
[51]. Soelton, M., Nugrahati, T., Setiawan, M., Rohman, F., & Pratama, A. (2019). Gender: Stress Levels On Performance In Modern Industry. Archives of Business Research, 7(2).
[52]. Suhendi, H & Anggara, S (2010). Perilaku Organisasi. Bandung: CV Pustaka Setia.
[53]. Sunyoto, D. & Burhanudin. (2011). Perilaku Organisasional, edisi pertama, CAPS, Yogyakarta.
[54]. Sutrisno, Edy. (2016). Manajemen Sumber Daya Manusia. Jakarta: Prenadamedia Group.
[55]. Ukkas, I. & Latif, D. (2017) Pengaruh Iklim Organisasi Dan Komitmen Organisasi Terhadap Organizational Citizenship Behavior (OCB). Jurnal Equilibrium Vol. 06 No. 01 Februari ISSN 2089-2152Sekolah Tinggi Ilmu Ekonomi Muhammadiyah Palopo E_Mail: imranukkas@stiem.ac.id
[56]. Titisari, Purnamie. (2014). Peranan Organizational Citizenship Behaviour (OCB) Dalam Meningkatkan Kinerja Karyawan, Mitra Wacana Media, Jakarta
[57]. Wahyuni, Taufik dan Ratnawati. (2016). Pengaruh Budaya Organisasi, Locus Of Control, Stres Kerja Terhadap Kinerja Aparat Pemerintah Daerah Dan Kepuasan Kerja Sebagai Variabel Intervening (Studi Empiris Pada Pemerintah Kabupaten Bengkalis) Jurnal Manajemen/Volume XX, No.02.
[58]. Wirawan, (2007). Budaya dan Iklim Organisasi: Teori, Aplikasi, dan Penelitian. Jakarta: Salemba Empat.
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2020-05-10
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Soelton, M. (2020). The THE IMPLICATION OF JOB SATISFACTION THAT INFLUENCE WORKERS TO PRACTICE ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) IN THE WORK PLACE . Archives of Business Research, 8(5), 33–48. https://doi.org/10.14738/abr.85.8139
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